About UAE Contact Us
 
 

   
 About UAE    
Company Profile
Board of Directors
Reference
Customer Satisfaction Survey

Thai/Eng    


Customer Satisfaction Survey

 UAE always implements quality audit and control for environmental quality measurement and analysis in response to customer needs efficiently. We, consequently, would appreciate your cooperation to fill in this survey and all opinions absolutely mean to us and are useful to our improvement.

Company Information
1.)Company name:  
2.)Registered address:  
3.)Telephone:  
4.)Facsimile:  
5.)E-mail address:  
6.)Web Site:  
7.)Contact person:  

Communication
1.)How offen do you contact UAE?:

   Occasional

   Once a Year

   Every Six Months

   Once a Month

   Once a Week

   Daily

   Other,Please specify

2.)Any channel do you use to contact UAE?:

   Telephone

   Mail

   Facsimile

   E-mail
3.)Any channel do you prefer UAE to contact you?:

   Telephone

   Mail

   Facsimile

   E-mail
4.)Would you prefer to get further information from UAE?:

   Need

   Do not need

Service Preference
1.)What type of service have you applied for?:

   Soil

   Waste

   Water

   Stack

   Ambient

   Workplace

   Environmental Monitoring and Audit

   Environmental Studies and Management

   Other,Please specify

2.)What is the main reason inspiring you to choose UAE?:

   Trust in quality of analysis (ISO 17025)

   Trust in quality of assessment report

   Trust in quality of consultancy

   Trust in quality of measurement

   Trust in quality of price

   Other,Please specify

Marketing and Customer Service
1.)What channel have you known UAE from?:

   Brochure

   Magazine

   Friend

   Newspaper

   Marketing Officer

   Internet

   Other,Please specify

2.)What kind of promotion do you best prefer?:

   Ticket Discount

   Premium Set

   Premium

   Other,Please specify

3.)How satisfied are you with the services provided by Marketing Officer ?:

     3.1)Consultancy Service

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     3.2)Clear Communication

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     3.3)Quotation Proceeding

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     3.4)Period of Response

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     3.5)Customer Care and Relationship

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

Operation
1.)Including this, how many times have you applied for our services ? And how would you rate your satisfaction with the services you received?
2.)Environmental Monitoring and Audit (Water, Workplace, Stack, Ambient, Soil, Groundwater):

     2.1)Skill and knowledge for sampling

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     2.2)Skill and knowledge in response to customer needs for report preparation

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     2.3)Gentleness and professional

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     2.4)Ability of initial problem solving

     Yes

     No

     2.5)Coordinator

     Yes

     No

     2.6)Punctuality of report delivery

     On time

     Delayed day
3.)Environmental Studies and Management:

     3.1)Skill and knowledge in response to customer needs for report preparation

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     3.2)Gentleness and professional

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     3.3)Ability of initial problem solving

     Yes

     No

     3.4)Coordinator

     Yes

     No

     3.5)Punctuality of report delivery

     On time

     Delayed day
4.)Laboratory:

     4.1)Skill and knowledge for analysis

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     4.2)Accuracy of Analysis result

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     4.3)Gentleness and professional

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     4.4)Ability of analysis explanation

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     4.5)Skill and knowledge for analysis in response to customers

     Very Satisfied

     Satisfied

     Neutral

     Dissatisfied

     Very Dissatisfied

     4.6)Punctuality of analysis result delivery

     On time

     Delayed day

     4.7)Coordinator

     Yes

     No

Accounting and Financial Services
1.)Methods of payment:

   Very Satisfied

   Satisfied

   Neutral

   Dissatisfied

   Very Dissatisfied
2.)Gentleness and professional:

   Very Satisfied

   Satisfied

   Neutral

   Dissatisfied

   Very Dissatisfied
3.)Coordinator:

   Yes

   No

General
1.)At the same time, do you use the same service with another company?:

   No

   Yes,Company name When compared with us , do you think how our service is?

    

2.)By average, how would you rate our service?:

   Very Satisfied

   Satisfied

   Neutral

   Dissatisfied

   Very Dissatisfied
3.)In case of problem arisen, would you re-apply for our services?:

   Yes

   No
4.)Would you tell about our services to you friend?:

   Yes

   No
5.)General comments about the company:

     5.1)Any comment for our improvement

    

     5.2)The most impressive thing obtained from UAE services

    



We very appreciate your cooperation to fill in this survey and all information would be useful to our service improvement.
  ® Copyright 2003. All Rights Reserved. United Analyst And Engineering Consultant Co., Ltd.